The State of Delaware

The State of Delaware

Provided IT Strategy and planning for all network services including, but not limited to IT infrastructure, operating systems, storage systems and services, directory services, security, network and systems management, project management, application security, virus protection and mitigation, and performance and security auditing. Thoroughly analyze the business requirements and provided a technical solution that will meet or exceed requirements including time and cost considerations, existing infrastructure and future growth plans. Coordinate design efforts and recommendations with the Department of Technology and Information and provided documentation showing adherence to DTI policies and standards. Provided assistance in developing a Risk/Security Assessment and a Disaster/Business Recovery Plan.
Network Performance Analysis:
Provided end to end analysis of network performance. Analysis will be sufficient to accommodate proactive maintenance and operational strategy for network hardware and software. Diagnose and isolate LAN/WAN Network and resolve interoperability or performance issues. Provided necessary monitoring tools for prompt isolation of network faults or response-time problems.
Network Application Support:
Provided technician and equipment to diagnose problems with communications and network response-time problems. Be fluent with network application software. Have knowledge of client server XML and others. Provided assistance with applications that will use mail services and applications to assist with workflow requirements. Requirement included d evaluation and testing of various applications prior to customer purchase, followed by recommendations for use in our environment.
On-Site Support:
Provided technicians and consultants to support systems installations and applications testing. Person will be available for on-site response if necessary to ensure full operation at the start of the following workday. Provided detailed information on on-site support offering. REMOTE/TELEPHONE SUPPPORT: Provided remote/telephone support for software and or hardware problem resolution. Specified method of incident tracking and reporting. SYSTEM HOSTING: Hosted all solutions within in the United States and in addition: A. provided hosting facilities for approved State systems that will not be hosted on the State network, or within one of the State’s data centers. At a minimum, hosting services in addition included both managed services and facility only services in accordance with the DTI policies and standards.

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